Policies
We verify insurance to the best of our ability; however, patient/guardian are ultimately responsible for any services that insurance does not cover. Copays, deductibles and coinsurance are due at the time of service.
Emergency/Crisis
Care We do NOT provide Emergency/Crisis Care - Please Call 911 or call/Text 988 Suicide and Crisis Lifeline or Seek care/help at the nearest Hospital/Emergency Department, and follow your Emergency/Crisis Plan.
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No Refund Policy.
We have a strict no refund policy. Our providers make themself available for your appointment and their time is blocked for you. To ensure they are compensated for their time, it's important that we have this policy in place.
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Payment Policy:
Payment is due at the time of booking the appointment, if no payment is made within 72 hrs of booking, the appointment will be cancelled. If you are using insurance to pay for your appointment, please ensure that you have provided authorization to bill your insurance and provided a payment method for co-pays/deductibles.
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Rescheduling Policy:
You can reschedule your appointment 72hr prior to the appointment time by contacting us at 248-983-1070 or mjoz@eztelepsych.com, your payment will be transferred to the new appointment, this can only be done one time. No Show and Cancellation 48hr before the appointment Policy - you will be automatically charged a $75.00 fee.​
Disability-FMLA Paper-Work/School, or any Legal Case Evaluation Policy:
These services are only available to our established patient(s) as we know them, know their history, know their Mental Health condition(s), treatment plans and we can confidently complete these types of paperwork. An establish patient is one that has been a patient with our practice for more than 6 months, or has had at least 4 or more appointments. Patient is responsible for the charges related to this service. Please see Fee Section.
Patient-Provider Agreement for Use of Controlled and Regular Medication(s).
Following are the guidelines for Schedule 2, 3, 4, and 5 Controlled and other Regular Medication(s).
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To ensure overall patient's health, safety and compliance to medication,
Patient/Guardian must schedule an appointment, for medication management which includes changes, adjustment, and or refills.
NO prescription medication shall be issued after office hours or on holidays, it is the Patient/Guardian responsibility to ensure they have adequate amount and or request medication appointment ahead of such time.
NO prescription medication shall be reissued or replaced if lost, destroyed, stolen, expired or otherwise misplaced or misused. NO exceptions.
NO prescription for a Controlled Medication shall be authorized if the patient has not have an appointment in the past 30 days.
Patient may be prescribed a 60 day or 90 day script for a Non-Controlled Medication if the patient is stable on such mediation(s) as per the discretion of the Prescribing Provider.
The Prescribing Provider, may request labs or other diagnostics before prescribing medication(s) to ensure patient overall health and safety.
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